Boiler Cover

Just £23.99/month

Ensure peace of mind and protect your home’s heating with our comprehensive Boiler Cover service at Thermal Plumbing & Heating Ltd. Our boiler cover offers a hassle-free solution, providing you with an annual boiler service and coverage for breakdown repairs. With a simple monthly fee, you can enjoy a warm and comfortable home without the worry of unexpected boiler issues.
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5.0 ★★★★★ 45 Google reviews

Boiler Cover (Gas Only)

Don’t leave your heating to chance. Sign up for Boiler Cover from Thermal Plumbing & Heating Ltd and enjoy the benefits of regular servicing and reliable breakdown repairs. Contact us today to discuss your boiler cover needs and secure the warmth and comfort of your home.

Before signing up, please read our boiler cover T&Cs.

What's Included?

1. Annual Boiler Service
Regular maintenance is essential to keep your boiler running efficiently and safely. With our Boiler Cover, you’ll receive an annual service to identify and address potential issues before they become major problems.
2. Breakdown Repairs
Our cover includes prompt and reliable breakdown repair services. If your boiler experiences any faults, our qualified engineers will swiftly diagnose and fix the issue, ensuring minimal disruption to your heating.
3. Transparent Monthly Fee
Say goodbye to unexpected repair costs. Our transparent monthly fee covers both the annual service and breakdown repairs, giving you financial predictability and peace of mind.
4. Priority Service
As a Boiler Cover customer, you’ll benefit from priority service in case of breakdowns, reducing waiting times and getting your heating system back up and running quickly.

Boiler Cover T&Cs


What we can cover repairs or assistance following a central heating emergency or breakdown in your home. 

In the event of an emergency or breakdown relating to your central heating thermostat or TRV, we will first ask you to change the batteries. If your thermostat or TRV is ‘Smart’ or internet-connected, we will also ask you to contact the manufacturer or provider to, for example, update software/firmware or to attempt a remote fix. If these steps do not succeed, we will aim to repair your thermostat or TRV, or replace it with a standard model which restores heating facilities. If you require a like for like replacement of a thermostat/TRV (for example a ‘smart’ or internet-connected device), we will install the replacement, but you will be responsible for the cost of the replacement.


The first direct debit payment will be requested within the next 15 days. Your policy contract is for 12 months. We’ll contact you in good time before your agreement renewal date. Your agreement will automatically renew unless you choose to cancel. Automatic renewal ensures that you remain covered. If you wish, you may opt out of automatic renewal by contacting us.

Your price covers the costs of providing our insurance and non-insurance service to you. After your first year, your new price may be higher than your previous price for a few possible reasons: Introductory offers may have expired, we continually look to improve our product terms, the overall cost of claims and of providing our services to you may have increased, or there may have been a change in the government tax rate(s).


Called: Boiler and Plumbing cover.

This would include an annual boiler service or landlord gas safety.

There would a £80 excess charge for each claim, (not including boiler service).

Cover will include:

Annual boiler service or landlord gas safety.

Boiler break downs.

Heating system faults and leaks.

Leaks on Hot/cold water pipe work.


  • To discuss your agreement: If you need to contact us regarding your agreement, please contact us in writing, by e-mail or by calling the customer helpline. 
  • To cancel your agreement: Only you or your authorized contact can cancel your agreement. 
  • Please contact us in writing, by e-mail or by calling the customer helpline if you wish to cancel. 
  • If you cancel within 14 days: This is your cooling-off period, which begins when you receive the details of your agreement. You may cancel your agreement without penalty, and we’ll refund any premiums you’ve paid. Please see General Exclusions section for claims within the first 14 days.
  •  If you cancel after 14 days: you are required to provide 30 days’ notice which may require you to pay an additional premium for your remaining time on cover. Where your agreement is cancelled outside the 14-day cooling off period and you’ve not made a claim or received a boiler service, there’ll be no cancellation fee payable to us. 
  • Where your agreement is cancelled outside the 14-day cooling off period and you’ve made an accepted claim or have had an engineer’s visit (for example, a boiler service) you may have to pay cancellation charges – see cancellation charges table. 
  • Cancelling your Direct Debit through your bank doesn’t mean that you’ve cancelled your agreement with us. If you cancel your Direct Debit without telling us, we’ll try contacting you to collect the money you owe. If we don’t hear from you and you don’t pay, we’ll cancel your agreement no less than 30 days after the date we first found out your payment had failed. You may also have to pay cancellation charges – see cancellation charges table. 
  • Cancellation Charges If you or we cancel your agreement or any features of your agreement and we’ve already completed work for you since you bought or renewed them, you may have to pay cancellation charges. The table below shows you the amount you may have to pay. We’ll take off any excesses you’ve paid since you bought or renewed your agreement. You will not have to pay more than your annual premium. Cancellation Charges Claim: 

Boiler or Central Heating (per claim) £135 

All other Types (per claim) £135

Annual Boiler Service Annual Boiler Service and CP12 £96

14-Day Claims Exclusion We won’t cover a claim or undertake a boiler service within your cooling off period, or, if you purchase additional features, we won’t cover anything relating to those additional features for the first 14 days after purchase.


The payment by you towards each claim if you’ve selected a product with an excess or because your boiler is over 11 years old. Payment must be made before our engineer will attend. If you choose not to pay, we will not proceed with your claim. You will not be charged an excess for assistance provided remotely (e.g. over the phone).


Hot and cold-water pipes, in your home between, but not including the main internal stop-tap, internal taps and flexible pipework to your appliances.


  • you give us false, misleading or inaccurate information.
  • We find your boiler is on our list of exclusions.
  • You put our people’s health and safety at risk, for example, physical or verbal abuse.
  • Your property is unfit or unsafe to work in.
  • You don’t let us in to your property to work, despite several attempts.
  • we advise you to make permanent fixes, upgrades or improvements, but you don’t; or 
  • you don’t make your payments. 


  • If your boiler is beyond economic repair.


  • the removal of limescale, sludge or debris. 
  • Maintenance and Improvement work. 
  • Repairing or replacing:
    • Accessories to the central heating system inclusive of booster pumps, and filters 
    • Electric heating, such as storage heaters, panel heaters and fan convector heating 
    • Solid Fuel Heating Systems
    • Underfloor heating
    • Warm air units
    • Designer radiators, other than towel rails
    • Electrical elements in radiators
    • Elson tanks
    • Combined heat and power systems
    • Ground, air and water source heat pump systems
    • A drain down of the central heating system, whether full or partial
    • Replacing water tanks, cylinders, and/or central heating radiator(s). 


– Your boiler’s flue

– Your gas supply pipe

– Any non-natural gas appliances

The following boilers or boiler types: 

– Potterton Powermax

– Ferroli

– Thermal Store systems

– Boilers that contain storage vessels

– Warm air units

– Keston boilers manufactured before July 2019


  • Dual-purpose boilers such as AGA & Rayburn
  • Combined heat and power system
  • Frozen pipes which have not resulted in a leak or permanent blockage
  • Steel or lead pipes
  • Rainwater, guttering, fall pipes, down pipes and soil vent pipes
  • Fountains, ponds, water features or garden irrigation systems
  • Manholes and their covers, cesspits, soakaway, septic tanks, vacuum drainage systems, electric pumps
  • External toilets, unless the emergency or breakdown impacts your only working & accessible toilet facility
  • External pipes and underground pipes between your home and detached outbuildings
  • Sanitary ware
  • Showers and their parts including the shower unit, pump, controls, outlet or shower head
  • Plumbing and filtration systems for swimming pools and spa baths
  • Partially blocked drainage that cannot be unblocked using standard techniques such as jetting or rodding
  • Drains that have collapsed, or where excavation is required or where removal of tree roots is required
  • Water softeners, water filters, waste disposal units, macerators
  • Taps
  • Water supply pipes
  • Water meters.
  • Fixing your showers, their parts and shower pumps 
  • Repairing or replacing air or ground source heat pumps 
  • Repairing or replacing taps 
  • Any parts that are designed specifically for underfloor heating 
  • Supply of curved or designer radiators 
  • Repair or replacement of electrical elements in radiators 
  • Replacing or topping up your system inhibitor unless we’ve removed it 
  • Any part of your central heating which directly supplies a swimming pool
  • Anything that happens within the first 14 days of the product start date 
  • Accidental damage 
  • Damage caused by limescale, sludge or other debris 
  • If we’ve told you before that you need to carry out repairs, improvements or a Powerflush, or a similar process, but you haven’t done so 
  • Fixing your showers, their parts and shower pumps 
  • Any controls designed specifically for underfloor heating 
  • Repairing or replacing open flues and their terminals or flues over one metre in length Replacing or topping up your system inhibitor unless we’ve removed it 
  • Any part of your boiler and controls which directly supplies a swimming pool 
  • Resetting your controls or replacing the batteries 
  • Repairing or replacing your central heating system 
  • Repairing or replacing air or ground source heat pumps
  • We will not cover the primary heat exchanger of any boiler.

Get Boiler Cover

Get covered by subscribing to our boiler cover service for just £23.99/month in just a few clicks. 

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Service Area

Our services encompass Norfolk. As a local, family-run business, we offer competitive rates, challenging national companies’ like-for-like service quotes.

Areas covered include but are not limited to Attleborough, Aylsham, Belton, Brundall, Caister On Sea, Cromer, Dereham, Drayton, Great Yarmouth, Hemsby, Hellesdon, Hethersett, North Walsham, Norwich, Poringland, Sheringham, Stalham, Swaffham, Taverham, Thorpe, Watton, Wroxham, and Wymondham.

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Our Reviews

Lucy C
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I had William come to my house In March as I had no hot water or heating. I had a new combi boiler installed. I could not fault his work, he was very reliable and professional. I will definitely be using him again.
Martin D
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Combi boiler installation. A very professional job done by a likeable engineer at a reasonable price. I would recommend William Napthen.
David Challen
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We had a new central heating system installed by these people. I can honestly say the service and the work was first-class. Nothing was too much trouble, and it was all done with a smile. Highly recommended.
Anna Baxter
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We recently had our boiler break down and Will from Thermal Plumbing and Heating came to the rescue we needed to have a new boiler fitted this company was there exactly when they said and did an excellent job friendly reliable and good price too would recommend them anytime.
Dan B
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Absolutely the best service I’ve had in a number of years! Called Will yesterday and they installed a new boiler today! Loui turned up when they said they would bang on time and worked late to get heating and hot water back on. Can’t rate or thank them enough.
Mary O
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Always happy with work carried out, especially by Ross who is very thorough and knowledgeable. Thank you.
Helen P
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Very professional, quick to respond, reasonable pricing and I’m very happy with their work. Will definitely be using their services again!

5.0 ★★★★★ 45 Google reviews